SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy – AnaDior
At AnaDior, we are committed to providing a smooth and reliable shopping experience. Please see our shipping policy below to understand processing times, delivery estimates, and other important information about your order.
Order Processing
All orders are processed within one to three business days after payment confirmation.
During periods of high demand, promotions, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Policy – AnaDior
At AnaDior, we are committed to providing a smooth and reliable shopping experience. Please see our shipping policy below to understand processing times, delivery estimates, and other important information about your order.
Order Processing
All orders are processed within one to three business days after payment confirmation.
During periods of high demand, promotions, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.
Delivery Times
Estimated delivery times may vary depending on your location and the carrier chosen.
Domestic shipping: approximately five to fifteen business days.
International shipping: approximately seven to twenty-five business days.
Please note that delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, shipping delays, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website when available.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email (where applicable), allowing you to track the progress of your delivery.
Tracking information may take several days to update after shipment.
Incorrect Address Information
It is the customer's responsibility to provide accurate shipping information at checkout. AnaDior is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information.
If you need to change your delivery address, please contact us as soon as possible before your order is processed.
Delayed Deliveries
While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:
Carrier delays
Customs inspections
Severe weather conditions
Peak shopping periods
Holidays
We appreciate your patience in such situations.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact our customer service team immediately, providing details of your order.
We will work with the shipping company to investigate and help find a suitable solution.
International Orders and Customs
International shipments may be subject to customs duties, import taxes, or additional fees, depending on your country's legislation. These fees are the customer's responsibility.
Contact Us
If you have any questions about your order or shipping information, please contact us.
Email: supportanadior@gmail.com
Business Hours: Monday to Friday, [from 9 am to 5 pm]
Thank you for choosing AnaDior. We appreciate your trust and look forward to being part of your beauty and self-care journey.
RETURN & EXCHANGE POLICY
Return & Exchange Policy – AnaDior
At AnaDior, customer satisfaction is important to us. We strive to provide high-quality beauty and self-care products carefully selected to meet your expectations. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Return Eligibility
To be eligible for a return, products must meet the following conditions:
Items must be unused, unopened, and in their original packaging
Products must be returned in the same condition in which they were received
Return requests must be submitted within fourteen days of receiving the order (adjust according to your local regulations)
Proof of purchase or order confirmation may be required
For hygiene and safety reasons, certain products cannot be returned.
Non-Returnable Items
The following items are generally not eligible for returns or exchanges, unless they arrive damaged or defective:
Opened or used makeup products
Opened skincare or body care products
Opened perfumes
Personal care items that have been used
Gift cards (if applicable)
Clearance or final sale items
These restrictions help maintain product safety and hygiene standards for all customers.
Exchanges
We accept exchanges for products that arrive:
Damaged during shipping
Defective
Incorrect due to order fulfillment errors
If you receive a damaged, defective, or incorrect item, please contact our support team within seven days of delivery with photos and your order information.
Return Process
To initiate a return or exchange, please contact our customer support team and provide:
Full name
Order number
Reason for return or exchange
Photos (if applicable)
Our team will review your request and provide instructions for the next steps.
Return Shipping Costs
Customers may be responsible for return shipping costs unless:
The wrong item was shipped
The item arrived damaged
The product is defective
Shipping fees are generally non-refundable, except in cases where the error was caused by AnaDior.
Refunds
Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be processed through the original payment method within five to ten business days, depending on your payment provider.
Please note:
Original shipping charges may not be refundable
Processing times may vary by bank or payment institution
Lost or Missing Refunds
If you have not received your refund after the expected processing period:
1. Check your bank account again
2. Contact your credit card provider or payment institution
3. Contact your bank, as processing times may vary
If you still need assistance, please contact our support team.
International Returns
Customers returning products from outside their country may be responsible for:
Return shipping fees
Customs duties
Import taxes or additional charges
These expenses are generally non-refundable.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact our support team:
Email: supportanadior@gmail.com
Business Hours: Monday to Friday, [from 9 am to 5 pm]
Thank you for choosing AnaDior. We appreciate your trust and remain committed to providing quality products and an exceptional shopping experience.